Santander UK Plc
Financial Ombudsman decision DRN1131445 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr and Mrs K complain that Santander UK Plc refused their application to reduce the term of their mortgage and wouldn’t offer them a new interest rate.Interest and rates
The second issue is the term reduction. Santander originally told Mr and Mrs K they could have it – and then said they couldn’t.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1131445.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.