National Westminster Bank Plc

Financial Ombudsman decision DRN1129713 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

He says that the delay caused him to incur charges that he wants the bank to refund.Charges and fees

Mr T complains, on behalf of V Ltd, that National Westminster Bank Plc took too long to respond when he requested an extension to his overdraft.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1129713.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.