Lloyds Bank PLC

Financial Ombudsman decision DRN1129251 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr G complains that Lloyds Bank PLC didn’t refund him all of the payments taken out of his account while he was in hospitalCharges and fees

that they withdrew an offer of compensation made to himComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1129251.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.