Lloyds Bank PLC

Financial Ombudsman decision DRN1128666 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mrs W complains that Lloyds Bank PLC have provided consistently incorrect information to her in relation to a loan which she was pressured into taking out.Product mis-sold

Due to an administrative mistake by the bank, Mrs W did not receive annual account updates for the loan, nor could she access it online.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1128666.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.