National Westminster Bank Plc

Financial Ombudsman decision DRN1126257 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

I can see that C complained a number of times about arrangement fees NatWest said it was going to charge when it agreed to renew its borrowing.Charges and fees

I can’t say that NatWest was doing anything other than exercising its legitimate commercial discretion when it set the interest rate and fees it was going to charge.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1126257.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.