Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN1125646 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Remove any reference to this credit agreement from Mr C’s credit record;Credit file reporting

Mr C has complained Hitachi Capital (UK) PLC, trading as Hitachi Personal Finance, has not sorted out the problems he’s had with two fitted wardrobes.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1125646.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.