National Westminster Bank Plc

Financial Ombudsman decision DRN1124771 Upheld

Upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Fri Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr S complains about the service he received from National Westminster Bank Plc when he asked it to close his account.Account closed or refused

NatWest acknowledged the service failings and apologised for what had happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1124771.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.