PayPal UK Ltd

Financial Ombudsman decision DRN1121230 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

PayPal subsequently contacted him to say the third party had complained that they’d received an empty box without a phone in. PayPal upheld the dispute in favour of the third party and reversed the transactionCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1121230.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.