TSB Bank plc

Financial Ombudsman decision DRN1121056 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1redress stated in the decision

Fri Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr S complains TSB Bank plc is holding him liable for an unauthorised transaction.Unauthorised transaction

Mr S has told this service that the disputed transaction relates to a mobile phone contract – not petrol from a supermarket. But the statement clearly shows it was the latter. That’s relevant because if Mr S is adamant that he complained about a phone contract being taken out in his name, then this is not that complaint and so, his recollection is possibly not as reliable as it might otherwise have been.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1121056.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.