HVF Limited

Financial Ombudsman decision DRN1118943 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

Mrs K complains about the charges HVF Limited, trading as Lex Autolease (“Lex”), have asked her to pay to refurbish a car she had on finance with them at the end of the hire period.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1118943.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.