HSBC UK Bank Plc
Financial Ombudsman decision DRN1113471 Upheld
Upheldoutcome, as published by the Ombudsman
£150,000redress stated in the decision
Mon Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Bereavement and power of attorney
In the Ombudsman’s words
The in-branch payments on 20 June 2014 and 9 April 2015 were made as a result of third-party fraud and scamsAPP scam refund refused
it unreasonably delayed activating a power of attorney submitted by her attorney after the fraud was discoveredBereavement and power of attorney
Rules cited
FCA DISP (Dispute Resolution), Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1113471.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.