TSB Bank plc

Financial Ombudsman decision DRN1108896 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,643redress stated in the decision

Wed Dec 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Product mis-sold

In the Ombudsman’s words

Mr R says that when he arranged to clear the balance and close his credit card account, payment was taken from an account he did not authorise.Unauthorised transaction

He says the credit card was mis-sold to him as information about the terms and conditions, including the cost of using the credit card, were not made clear.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1108896.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.