Virgin Money plc
Financial Ombudsman decision DRN1099229 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Mar 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
continued to address correspondence to her late husband despite notification of his passingMortgage administration
These were extremely upsetting times for herSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1099229.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.