Barclays Bank UK PLC

Financial Ombudsman decision DRN1096889 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Barclays since this point have refunded the Teck Pack fees that Mrs H paid after the call of February 2018.Charges and fees

Mrs H has complained that Barclays Bank UK PLC (“Barclays”) failed to remove the “Tech Pack” on her account. She is also unhappy with the distress caused during her phone calls with Barclays.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1096889.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.