Santander UK Plc
Financial Ombudsman decision DRN1093356 Upheld
Upheldoutcome, as published by the Ombudsman
£251redress stated in the decision
Mon Sep 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
This meant that their mortgage reverted to Santander’s standard variable rate for a period of time which was more expensive.Interest and rates
Santander failed to process their application to switch to a repayment mortgage quickly enough.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1093356.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.