Cheltenham & Gloucester plc

Financial Ombudsman decision DRN1085863 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

A then brought a complaint to C&G that the interest only mortgage had been mis-sold and that C&G had lent the money irresponsibly.Irresponsible lending

A, on behalf of Mr and Mrs B, complains that Cheltenham & Gloucester plc mis-sold their interest only mortgage.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1085863.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.