Barclays Bank UK PLC

Financial Ombudsman decision DRN1085357 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,720redress stated in the decision

Sat Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

I’m not persuaded it would be fair to tell Barclays to refund the interest and charges she’s paid.Charges and fees

Barclays didn’t uphold Ms S’ complaint so she referred it to our serviceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1085357.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.