Bank of Scotland Plc

Financial Ombudsman decision DRN1082709 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr A feels that Bank of Scotland Plc (“BOS”) has treated him unfairly in relation to how it has treated him with regard to the debts he has with it.Treatment in financial difficulty

Mr A said that BOS didn’t respond to his proposal for a solution regarding his various debts in a reasonable period of time.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1082709.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.