Bank of Scotland Plc

Financial Ombudsman decision DRN1081140 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

It apologised for the delay in responding to his complaint and offered him £75 for the inconvenience that delay had caused him.Complaint handling

Mr A complains Bank of Scotland plc hasn’t sent him an up to date statement of his account and has not responded to his request for a withdrawal of money.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1081140.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.