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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN1080121 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs M complains that Shop Direct Finance Company Limited (“SDFCL”) acted unreasonably when it didn’t close her two accounts with itAccount closed or refused

I also note that Mrs M may be experiencing financial difficulties. I would urge her to contact SDFCL to discuss this. I would remind SDFCL of its duty to treat cases of financial difficulty positively and sympathetically.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1080121.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.