NRAM Limited

Financial Ombudsman decision DRN1066709 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr M complains that Northern Rock (Asset Management) Plc (“NRAM”) has unfairly continued to make charges to his joint mortgage account and chase him for repayment while he is in a Debt Arrangement Scheme.Treatment in financial difficulty

Mr M complains that Northern Rock (Asset Management) Plc (“NRAM”) has unfairly continued to make charges to his joint mortgage accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1066709.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.