HSBC Bank plc

Financial Ombudsman decision DRN1064240 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr M complains that HSBC Bank plc passed his loan account to its debt collection agents without giving him prior notice that it was doing so.Treatment in financial difficulty

She noted that that this compensation was specifically in relation to the bank’s delay in providing its final response to Mr M’s correct addressComplaint handling

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1064240.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.