Now Motor Retailing limited

Financial Ombudsman decision DRN1063361 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr D has complained about charges Now Motor Retailing Ltd had levied in respect of a loan agreement he wanted to pay off early.Charges and fees

Because of this he feels the agreement was mis-sold, and he says he would have taken finance with another provider if he had known the fee would be payable.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1063361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.