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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN1063313 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mrs B complains about the charges Volkswagen Financial Services (UK) Limited (“VWFS”) asked her to pay to refurbish a carCharges and fees

I’m asking Volkswagen Financial Services (UK) Limited to do the following: ... Pay Mrs B £100 as compensation for the distress and inconvenience caused by the way it handled her enquiries about these chargeService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1063313.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.