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FirstRand Bank Limited
Financial Ombudsman decision DRN1058265 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr A complains that FirstRand Bank Limited (trading as Motonovo Finance) did not make him aware of additional terms and conditions which should have been attached to the agreement for his hire purchase of a car. He says this means he did not know he would be charged excess mileage if he voluntarily terminated the agreement, or for damage to the car.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1058265.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.