WDFC UK Limited

Financial Ombudsman decision DRN1057118 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Wonga has explained that in order to add a card’s details to an account it requires the card to be verified. This is done by requesting a £1 payment from the card account.Unauthorised transaction

She says that Wonga did not respond to her complaint within reasonable time periods and will not tell her the identity of the third party.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1057118.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.