Barclays Bank UK PLC

Financial Ombudsman decision DRN1055241 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jul 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

Mr E says Barclays blocked his account without telling himFunds blocked or frozen

Barclays says it applied account blocks in early 2017 that were removed in 2018. It says Mr E attempted a payment in February 2018 that was placed on hold by its fraud systems.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1055241.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.