HSBC Bank plc

Financial Ombudsman decision DRN1052073 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

I’d suggest Mr and Mrs W check their credit files, make sure the information is accurateCredit file reporting

HSBC Bank plc unfairly set up an expectation that their mortgage application would succeedMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1052073.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.