Santander UK Plc
Financial Ombudsman decision DRN1051738 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Data and privacy
In the Ombudsman’s words
Mr O complains that Santander UK Plc sent a field agent to his house after he had missed a mortgage payment.Mortgage administration
Santander denies that any confidential information was disclosed by its field agent.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1051738.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.