National Westminster Bank Plc

Financial Ombudsman decision DRN1046657 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr and Mrs W complain that National Westminster Bank Plc (NatWest) started charging a fee for their account, when it had agreed not to.Charges and fees

It did accept that it had provided poor service in dealing with Mr and Mrs W’s complaint and paid £200 for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1046657.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.