NewDay Ltd

Financial Ombudsman decision DRN1040267 Upheld

Upheldoutcome, as published by the Ombudsman

£65redress stated in the decision

Fri Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Service failure

In the Ombudsman’s words

NewDay has refunded chargesCharges and fees

amended her credit fileCredit file reporting

The level of service also fell below what is expectedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1040267.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.