Nationwide Building Society

Financial Ombudsman decision DRN1039994 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs N complain that Nationwide Building Society hasn’t been clear in explaining its porting policy.Mortgage administration

It agreed that during a call in December 2017 its call handler could have offered to put him through to a specialist sales team.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1039994.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.