Nationwide Building Society

Financial Ombudsman decision DRN1032543 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Mon Jan 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr B complains about poor service he received from Nationwide Building Society when he asked it to refund some direct debits.Charges and fees

And he complains that Nationwide failed to send him a written final response to his complaint, and that its staff were rude to him on the phone and misleadingly told him that he would get the refunds he’d asked for.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1032543.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.