Barclays Bank Plc
Financial Ombudsman decision DRN1032298 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,377redress stated in the decision
Thu May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Barclays has offered to pay annual interest at 8% for the period it delayed in paying out the money in 2014.Interest and rates
I don’t think there’s any dispute that Barclays caused delay and there were shortcomings in its service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1032298.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.