Bank of Scotland Plc

Financial Ombudsman decision DRN1029051 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

sort out the problems with his card and identificationIdentity checks and access

has been rude to him and has provided poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1029051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.