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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN1021363 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

RBS took the property into possession in June 2009 and it was sold in August 2009. The net proceeds of sale were insufficient to repay the amount owed to RBS, in full.Treatment in financial difficulty

Ms L has complained about delays on the part of The Royal Bank of Scotland Plc (RBS) in taking possession of and selling her property.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1021363.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.