Nationwide Building Society

Financial Ombudsman decision DRN1012024 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

The estate of Mrs M complains that Nationwide Building Society has no record of an account in her name.Account closed or refused

Nationwide said that it felt it had made a poor response to Mr M’s messages asking for help tracing this account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1012024.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.