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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN0999089 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
his details have not been removed from Miss H’s credit fileCredit file reporting
NRAM apologised that the details of Miss H’s ex-partner had not been removed from her credit file and offered her compensation of £150 which she accepted. But a few months later, Miss H realised the problem had still not been corrected.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0999089.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.