Santander UK Plc
Financial Ombudsman decision DRN0989151 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Santander was concerned about them, so it blocked her account.Funds blocked or frozen
Mrs B complains about the customer service she received from Santander UK Plc when it blocked her account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0989151.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.