Barclays Bank UK PLC

Financial Ombudsman decision DRN0988076 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10redress stated in the decision

Mon Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs J complains that Barclays Bank UK PLC allowed an online payment to debit her account, which she says she didn’t authorise.Unauthorised transaction

She is also unhappy about the way in which it dealt with her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0988076.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.