Nationwide Building Society

Financial Ombudsman decision DRN0984919 Upheld

Upheldoutcome, as published by the Ombudsman

£462redress stated in the decision

Thu Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

The evidence to date did not support Miss T’s case that the payments to the car hire company were unauthorised transactions.Unauthorised transaction

unfairly registered adverse information on her credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0984919.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.