Nationwide Building Society

Financial Ombudsman decision DRN0981178 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Nationwide Building Society wouldn’t let them transfer their existing mortgage to a new one without them paying an early redemption chargeMortgage administration

Nationwide accepts that it gave incorrect information to Mr and Mrs M in early February. But not that it changed the terms of the mortgage.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0981178.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.