National Westminster Bank Plc

Financial Ombudsman decision DRN0975135 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr B is complains National Westminster Bank Plc froze his accountFunds blocked or frozen

The bank has acknowledged its service was poor when he called the bank about the blocked transactionsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0975135.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.