Barclays Bank Plc
Financial Ombudsman decision DRN0971304 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I know that Mr V isn’t happy with any of this. In particular he doesn’t think its right that Barclays didn’t have processes in place to recognise Mr V as an existing customer when sending out mailshots. He’s also concerned about how his personal details might have been used by othersData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0971304.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.