Barclays Bank Plc
Financial Ombudsman decision DRN0968881 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Miss T complains that Barclays Bank PLC didn’t tell her the full costs of her foreign currency deposit account.Product mis-sold
He did find that the bank had been slow to respond to her complaint and found the £50 compensation offered reasonable.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0968881.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.