NRAM Limited

Financial Ombudsman decision DRN0963108 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr C complains that NRAM plc didn’t send him a redemption statement for his mortgage promptly.Mortgage administration

It accepted that it hadn’t dealt with his earlier complaint and offered £50 compensation for the trouble and upset caused by this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0963108.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.