Sequence (UK) Limited

Financial Ombudsman decision DRN0961343 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Sequence did not provide any advice when Miss S approached it in October 2014 shortly before her existing mortgage product was about to expire.Mortgage administration

Sequence accepted that it had not provided adequate service at the time of Miss S’s mortgage renewalService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0961343.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.