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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN0958083 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

BMWFS to reduce the invoice by £293 and pay Ms C compensation of £100 for distress and inconvenience.Charges and fees

If BMWFS has recorded any adverse information in respect of the damage charges on Ms C’s credit file, it should arrange to have this removed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0958083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.