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Erudio Student Loans Limited
Financial Ombudsman decision DRN0957435 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jan 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr W has complained about how long it took Erudio Student Loans Limited to defer his student loans. He also feels he’s received poor customer service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0957435.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.