National Westminster Bank Plc

Financial Ombudsman decision DRN0954035 Upheld

Upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Thu Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

unreasonably denied them access to their moneyFunds blocked or frozen

failed to follow up on a complaint they madeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0954035.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.